MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

In this role the candidate will initiate a callout to new Total Control Account (TCA) accountholders.   TCA’s are financial accounts, which are like checking/saving accounts, and are interest-bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout, which could be from Life Insurance Policy or Retirement account. A TCA accountholder most likely has recently lost someone close to them; a level of empathy is needed while maintaining an upbeat delivery and focus on education of account features and services. Associates must rely on instructions and pre-established guidelines to perform the functions of the job.

• Clearly educate the caller on the benefits of a Total Control Account and answer any questions or address any concerns the accountholder may have;
  Explain options available to access their funds; 
• Offer to order a Visa Debit Card for the account; 
• Attempt to educate and retain accountholders who may be unsure about keeping their TCA account by reviewing the interest rate and other account benefits.

• Requires a high school diploma or equivalent is required.
• Live within 50 miles of our Warwick, RI office or Oriskany, NY office
• Ability to work from home, which includes high-speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required) or go into the Warwick, RI or Oriskany, NY office to work if there are problems with high-speed internet.
• Able to use video during interviews, coaching, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.

• 1-3 years of experience in the field or in a customer service role is preferred.
• Intermediate knowledge of insurance products and provisions
• Candidate needs to be organized, upbeat, empathetic, exhibit active listening skills, and be open to adjusting based on feedback and coaching. Exceptional customer service experience in a professional work environment
• PC knowledge (Microsoft Word and Excel)
• Excellent oral and written communication skills

The expected salary range for this position is $20 - $25 hourly. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.