MetLife

Job Responsibilities

·       Receive and review enrollment requests to ensure all required eligibility data is present to enable enrollment for MetLife’s Core products

·       Verify eligibility by navigating within one or more systems including GroupFacts and/or CDF

·       Input data manually into UIS and/or GroupFacts

·       Terminate employee enrollments

·       Respond to requestors in a timely manner within TAT

·       Respond to customers using standard response templates, adding clear details when needed

·       Log metrics

·       Maintaining quality standards

·       Partner with supervisors to assess root cause of escalations

·       Ensure compliance with internal policies and procedures, including security, data retention/ ILM and external regulations

Education, Technical Skills & Other Critical Requirement

Education

·       Bachelor’s degree preferred

Experience 

(In Years)

·       1-2 years of experience performing manual data entry(preferably in Insurance Industry)

·       Customer service experience

·       Business writing skills, including ability to write clear, concise communications

Technical Skills

·       Proficient knowledge of MS office - Excel, Word, Teams, Outlook

·       Typing / data entry speed 30 wpm with 90% accuracy

Other Skills

·       Knowledge of Insurance principles in relation to the US Insurance industry

·       Excellent communication (Written & Verbal) and comprehension skills