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기본 정보

Location
Beirut, 레바논
고용 형태
상근 정규직(정규직)
Work Arrangement
상주 근무
Relocation 지원여부
아니요
게시일
08-7월-2026
직무 ID
18987

직무 설명 및 자격 요건

Senior Manager – Agency Development and Transformation

Responsible for driving agency growth, digital transformation, and business development initiatives across the Agency channel. The role leads strategic initiatives that enhance agent productivity, customer experience, operational efficiency, and business performance through the adoption of digital tools, AI-enabled solutions, innovative distribution strategies, and effective change management practices.

Acts as a strategic partner to the Agency Director in shaping the future agency model, developing leadership capabilities, coaching agency leaders, and ensuring sustainable growth through people development, technology adoption, and execution excellence.

1. Business Development & Growth

  • Lead strategic business development initiatives to drive agency production, recruitment, activation, retention, and customer acquisition.
  • Identify growth opportunities through market analysis, agency performance insights, customer trends, and competitive benchmarking.
  • Design and execute growth campaigns focused on productivity improvement, portfolio expansion, customer retention, and cross-selling opportunities.
  • Partner with Agency Leaders to establish and execute annual business plans aligned with company objectives.
  • Drive initiatives that improve agency profitability and long-term portfolio quality.

2. Digital & AI Transformation

  • Lead the agency's digital transformation agenda by promoting the adoption of digital tools, automation solutions, and AI-powered platforms.
  • Identify opportunities to leverage data analytics, artificial intelligence, and predictive insights to improve decision making and sales effectiveness.
  • Champion digital sales practices and customer engagement models across the agency network.
  • Collaborate with technology, operations, and business teams to implement digital solutions that enhance agent productivity and client experience.
  • Drive a culture of innovation, continuous improvement, and technology adoption within the agency force.
  • Monitor digital adoption KPIs and recommend interventions to accelerate transformation outcomes.

3. Agency Leadership & Organizational Development

  • Support the Agency Director in developing and executing the agency's strategic vision and transformation roadmap.
  • Lead organizational development initiatives aimed at improving agency structure, governance, effectiveness, and scalability.
  • Strengthen leadership capability across Agency Managers and Agency Executives.
  • Foster a high-performance culture built on accountability, collaboration, customer centricity, and continuous development.
  • Act as a trusted advisor to agency leaders on organizational challenges, talent development, and business growth opportunities.

 

4. Change Management & Transformation Leadership

  • Lead large-scale transformation initiatives affecting processes, people, governance, and technology.
  • Develop change management strategies to ensure successful implementation of business transformation programs.
  • Engage stakeholders across agency and operations to drive alignment and adoption of strategic initiatives.
  • Identify organizational barriers to change and develop mitigation plans.
  • Monitor transformation progress and measure business impact through clearly defined KPIs.

Strategic & Future-Focused Leadership

  • Develops long-term strategies that position the agency for sustainable growth and market leadership.
  • Anticipates industry disruption and proactively drives innovation.

Digital & AI Mindset

  • Embraces emerging technologies and promotes data-driven decision making.
  • Leverages AI and analytics to improve business outcomes and customer experience.

Change Leadership

  • Leads organizational transformation with resilience and agility.
  • Inspires commitment and adoption during periods of change and uncertainty.

Business Acumen & Growth Orientation

  • Identifies growth opportunities and converts strategy into measurable results.
  • Balances commercial objectives with customer and employee value.

Collaboration & Influence

  • Builds strong partnerships across business functions and stakeholders.
  • Influences without authority and aligns diverse teams around common objectives.
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!