MetLife

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

Training Schedule: Monday - Friday, 9 - 5:30pm EST for the first 3 weeks.

Shift details:  12:30-9pm EST, Monday - Friday. 

PLUS One weekend (Saturday & Sunday) a month (10-7pm EST) on a rotating schedule

On the week you work weekend, you will be given 2 days off during the week to compensate for the weekend work. (not necessarily consecutive.) 

Candidates that are within 50 miles and commutable to a MetLife office will be required in-office 1x per month.

The Inbound Sales Representative – Pet Insurance is responsible for driving new pet insurance policy sales by engaging directly with pet parents through inbound calls, email, and chat in a fast-paced contact center environment across the United States. Guided by our purpose—always with you, building a more confident future—and aligned with MetLife’s growth strategy, this role plays a critical part in expanding access to affordable pet insurance solutions. This is an exciting opportunity for a customer-focused sales professional to educate pet parents, solve problems, and deliver a WOW! experience that builds trust, loyalty, and long-term customer relationships.

• Manage inbound phone, email, and chat inquiries from pet parents to educate, recommend, and sell pet insurance policies.
• Optimize inbound leads and manage time effectively to consistently meet or exceed sales and performance goals.
• Build strong rapport with customers by reinforcing the value of MetLife’s brand and pet insurance products while delivering a high-quality customer experience.
• Resolve customer questions and concerns efficiently to minimize wait times and support customer retention.
• Develop and maintain strong product knowledge to confidently explain coverage options, benefits, and policy details.

• High school diploma or GED with a minimum of 2 years of sales experience, preferably in a customer-facing role.
• Active Property & Casualty Producers insurance license in home state required prior to hire, with the ability to obtain licenses in all 50 states as a condition of employment.
• Proven attendance reliability and ability to manage workload in a structured, performance-driven environment.
• Flexibility to work evenings and weekends based on business needs.

• Demonstrated sales success in an inbound service or direct sales environment, preferably within insurance or financial services.
• Experience in a contact center or service-oriented environment with strong objection-handling skills.
• Ability to thrive in a fast-paced, multi-tasking environment with performance metrics and deadlines.
• Strong written, verbal, interpersonal, and phone communication skills with a professional, customer-first sales mindset.
• Proficiency with MS Word, Excel, and internet-based systems, with strong attention to detail and adherence to policies and procedures.

The expected salary range for this position is $41,600. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.