MetLife

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Executive Assistant is responsible for providing executive administrative support to the SVP, Disability Service & Operation. This position requires excellent judgement, attention to detail, flexibility, and the ability to prioritize workload in a complex, fast-moving environment. Must be able to work independently with minimal supervision and demonstrate excellent interpersonal and communication skills, both verbal and written.  Expected to maintain confidentiality and exhibit a high level of discretion and professionalism.  

• Manage domestic and international travel and accommodation arrangements and prepare expense reports involving currency conversion.
• Effectively manage Microsoft Outlook calendar and inbox.
• Schedule and coordinate meetings / conference calls; prepare related materials / correspondence; arrange and coordinate complex travel itineraries.
• Demonstrate judgement in prioritizing meetings and managing calendar effectively by gaining knowledge on business priorities.
• Process expense reports and vendor invoices for reimbursement/payments and reconciliation.
• Interface with senior leaders, executive assistants of senior leaders, at all levels of the organization, both within and outside the company.
• Coordinate various on-site and off-site meetings and engage with Conference & Event Planning.

• Must be commutable distance to Oriskany NY - Tampa FL - Cary NC - Aurora IL - or Bridgewater NJ ONLY
• 7-10+ years of related experience.
• Strong PC skills, including high proficiency in Microsoft Office Suite: Outlook, PowerPoint, Word, Excel, WebEx and internet skills.
• Extremely organized and detail oriented.
• Exceptional customer service capabilities. Demonstrated ability to work to a high-quality standard.
• Outstanding attention to detail with good follow-up skills, proactive, stays ahead of requests.
• Excellent organizational and time management skills; Calendar/schedule management.
• Well-developed written, communication and inter-personal skills; demonstrating an ease with interacting professionally – at senior levels - within and across functional teams.
• Must be able to multi-task with a keen eye to detail and handle heavy flow of incoming and outgoing requests for meetings or information.
• Self-starter: ability to independently anticipate needs, look ahead, plan for contingencies, manage concurrent tasks, prioritize tasks and follow-up; Ability to recognize opportunities to improve and stream-line processes.
• Discretion in handling confidential materials/information.

• Experience supporting multiple senior executives 
• Advanced calendar strategy and executive time optimization capabilities
• Demonstrated ability to anticipate needs and proactively manage executive workflows
• Experience preparing executive-level presentations, materials, and communications
• Experience coordinating complex travel, events, and cross-functional meetings (including hybrid/global teams)
• Strong stakeholder management across senior leadership and cross-functional partners
• Experience providing light project coordination or supporting strategic initiatives
• Prior exposure to Financial Services or similarly regulated environments
• Bachelor’s degree or equivalent professional experience

The expected salary range for this position is $54,200 - $85,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.