MetLife

Purpose or mission of the Role:

Enable the strategic deployment of the Xcelerator operating model across LatAm by embedding consistent, outcome-driven execution rhythms in each country. Ensuring that workstreams work in quarterly cycles, with structured backlogs, defined agile ways of work and a strong focus on outcome-driven delivery. This role enables the scalability of Ways of Working. 

We are looking for people who:

• Build tomorrow, change, and innovate for sustained performance, seizing opportunities, experimenting confidently, and acting with urgency.

• Win together, collaborate, and empower each other to achieve success, seeking different perspectives, fostering inclusion, and creating alignment.

• Take ownership, serving our clients by assuming responsibility, facilitating solutions, and delivering the expected results.

Key Responsibilities:

• Ensure alignment to the regional operating model by enabling country squads to operate through consistent quarterly increments.
• Design and maintain scalable operating rhythms across countries, including quarterly planning, structured backlog refinement, cross-team synchronization, and strategic reviews.
• Ensure the POs and workstreams implement and maintain backlog and delivery boards in Azure DevOps, tailored by country and sponsor.
• Facilitate the adoption and local execution of agile governance frameworks in key countries: Mexico, Brazil, Argentina, Colombia, Uruguay, and others.
• Standardize and document best practices, and create visual and operational artifacts according to the Xcelerator Ways of Working.
• Delivery the regional upskilling plan to Domains Leads, Chapter Leads, Product Owners, Scrum Masters, and squad leaders to enhance execution maturity.
• Ensure the execution bridge between the strategic design of the operating model and its on-the-ground implementation across LatAm countries.

Required Skills 

• Strong knowledge of agile methodologies: Scrum, Kanban, SAFe. 
• Experience implementing operating models in distributed teams across regions. 
• Proficiency in Azure DevOps (mandatory) (JIRA), Miró and other agile and digital management tools. 
• Facilitation skills (remote and in-person), autonomy, organizational and execution capabilities. 
• Excellent interpersonal communication skills and results-driven mindset. 
• Native Spanish; Advanced English proficiency. Portuguese desired. 

Interpersonal profile

• Good leadership
• Good influence
• Adaptable to change
• Proactive

At MetLife, we are committed to fostering diversity among our employees through non-discriminatory treatment based on race, gender identity/expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition. HIV and pregnancy testing are not required for entry, retention, or promotion, and equal employment opportunities are provided.