MetLife

Education

·       Minimum Qualifications: 

Must be a Graduate. (BE/B. Tech will be preferred).

Experience

• ~ 3 years of experience on IT support around migrations
• Well versed with different IT infrastructure, associated OS, technical troubleshooting 
• Good in liaison with Internal & external stakeholders, vendors

Knowledge and skills (general and technical)

• Should have experience of IT infrastructure
• Excellent knowledge of Excel and PowerPoint
• Should have good communication skills
• Understanding of people management 
• Self-motivated, well organized, and flexible with a sense of urgency approach 
• Adaptability to change 
• Self-disciplined and result oriented 
• Ability to manage multiple tasks prioritizing effectively. 
• Ability to find creative and innovative solutions to business problems
• Must be flexible to US Daytime work hours.
• Should be capable of building and sustaining strong relationships with stakeholders. 
• Should have knowledge of IT Infrastructure (Network connectivity, MPLS, internet, VPN etc.) 

Other Requirements (licenses, certifications, specialized training – if required)

·     ITIL certification

Internal Contacts

(and purpose of relationship):

·   Internal Stakeholders – GOSC Migration team

·   Enterprise stakeholder  - US / other region stakeholders

External Contacts 

(and purpose of relationship) – If Applicable

·   External Stakeholders e.g. IT vendors