Location
Tokyo, Japon
Horaires de Travail
Temps plein
Arrangement de Travail
Hybride
Déplacement requis
10%
Aide à la réinstallation possible
Oui
Date d'envoi
27-Mai-2026
ID de l'emploi
18047
Description et exigences
Job Summary
The AVP, Integrated Technology Services, reports to CTO Japan and is responsible for the end‑to‑end delivery and continuous improvement of end user technology and services to foster Digital Employee Experience (DEX) across the firm.
This role takes leads of various end user-facing technologies and services, including endpoint devices management, endpoint platforms (Virtual Desktop etc,.), Collaboration, Voice and Multimedia services. The primary mission is to drive employees experience improvement through the stable and reliable infrastructure, while proactively addressing an increasingly complex cyber threat landscape.
The role partners closely with senior business stakeholders to continuously gather feedback, understand evolving ways of working, and translate business needs into actionable technology improvements and values for business growth. The role works closely with Global Technology and Information Security teams to drive standardization, innovation, and continuous improvement at scale. Strong leadership, influencing, and vendor‑management capabilities are essential, as the role leads a large organization and multiple strategic service partners.
Responsibilities
1.End User Technology (PC, Mobile & Asset Management)
:Lead the strategy, operations, and lifecycle management of all end user technologies, including:
- Endpoint devices (Windows Laptop/MacBook, Mobile devices and peripherals)
- Endpoint platforms (Platform for Virtual Desktop)
- Collaboration Tools(Microsoft Teams and Sharepoint)
- Voice and Multimedia
- Ensure high availability, performance, and usability of end user facing technology and services across the firm
- Oversee endpoint and mobile device management platforms (Intune, JAMF, MDM/MAM) and ensure compliance with enterprise standards.
- Own the end-to-end asset lifecycle, from procurement through retirement, driving cost transparency and optimization.
- Ensure stable and secure service delivery, including endpoint performance and software deployment with communicating with leaderships in business side.
2.Vendor & Partner Management
- Manage strategic, operational relationships and transformation with vendors
- Drive performance through SLAs, KPIs, service reviews, and continuous improvement activities.
- Negotiate contracts, renewals, and optimize vendor spend across the technology portfolio.
3.People management
- Lead, coach, and develop a high‑performing Workspace organization, including managers and technical leaders
- Set clear goals, expectations, and success measures aligned to business outcomes and DEX improvements.
- Foster collaborative, inclusive, and accountable culture focused on continuous improvement and operational excellence.
Requirements
- Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or a related field.
- Professional Experience
- 15+ years of progressive experience in infrastructure, end‑user computing, identity management, or information security domains.
- Demonstrated success in a Director-level or equivalent leadership role, with readiness to advance to an AVP-level strategic accountability.
- Proven experience leading following enterprise-scale functions:
- End user technology (PC/Mobile/Collaboration), device management, and asset lifecycle
- Endpoint security and vulnerability management initiatives
- Vendor and service provider management
- Experience managing large teams (direct and indirect), including managers and technical leads.
- Track record of delivering outcomes in complex, regulated organizations (financial services experience a strong advantage).
- Technical Skills & Expertise
- Deep understanding of enterprise endpoint environments (Windows, macOS, iOS/Android) , management platforms such as Intune, JAMF, SCCM, or similar, and collaboration platforms(M365, Teams and MS Teams phone)
- Strong knowledge of vulnerability management frameworks, remediation principles, patching governance, and security controls.
- Familiarity with security and risk management frameworks (NIST, ISO 27001, CIS) and regulatory expectations relevant to financial institutions.
- Experience in Technical Audit management
- Behavioral Competencies
- Results-oriented with a strong sense of ownership and delivery discipline.
- Collaborative, inclusive leadership style with the ability to manage diverse, global teams.
- High degree of situational awareness, sound judgment, and ability to navigate ambiguity.
- Strong commitment to security, compliance, and operational excellence.
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
MetLife Japan began operations in February 1973 as Japan’s first foreign-owned life insurance company. Our purpose, “Always with you, building a more confident future,” encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.