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  • Posting Location: Oriskany, New York

United States
Working Schedule
Commutable Distance Required
Relocation Assistance Available
Posted Date
Job ID

Description and Requirements

Job Location: Must be commutable distance to Oriskany NY Office

The Team You Will Join 

Summary: The Team is part of Group Life Operations, and is located in Oriskany, NY.  The Technical Liaison provides information and help resolve user problems regarding department systems. Acts as liaisons between the business and IT personnel to support the unit’s technology needs; represent user area in all system enhancements and design activities. Review user requests, conduct data gathering interviews, document business specifications, and manage technology projects until completion. Are knowledgeable in business processes and systems infrastructure rather than applied technology.

The Opportunity:

  • The Technical Liaison core duties and responsibilities
  • Oversees all aspects of small projects and/or phases of larger projects.
  • Determines general requirements to address moderately complex business needs. 
  • Serves as a liaison between the business and the IT area, translating business needs into application software requirements.
  • Manages critical relationships with IT, consultants and vendors, internal end users, and business customers/leadership.
  • Designs, implements, and monitors the progress of initiatives, milestones, and budgets to ensure timeliness and deliverables are met.
  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
  • Runs or assists with project meetings.
  • Determines specific business application software requirements to address business needs and analyses and designs solutions.
  • Provides information to end users to help resolve problems regarding assigned systems.
  • Performs other duties as assigned or required.


Success in this role requires:  

  • IT Background
  • Excellent communication skills (oral and written)
  • Strong Time Management and organization Skills
  • Coordinating requirements with IT; conducting testing for enhancements/releases
  • Knowledge of Microsoft Office
  • Ability to learn new technology tools
  • Initiative-driven with a desire to see all requests through to completion
  • Ability to manage projects and multiple tasks in order to meet deadlines and produces results
  • High School Diploma


Preferred Experience: 

  • Bachelor’s Degree in related field or equivalent experience
  • 2-4 years of related work experience

The salary range for applicants for this position is $52,000 - $69,300.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
$52,000 - $69,300