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City/Cities
Hyderabad
Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
06-Jan-2025
Job ID
5420

Description and Requirements

Basic Function

  • Responsible for managing the IT Server operations for Hyd Site
  • Responsible for Operations, Incident and Problem Management for Server Domain          
  • This position will be the primary lead for all Hyd business support activities on server platform , interacting with business, vendors and IT teams in India & US.
  • Monitors overall server platform performance, including accountability for problem identification and escalation

 

 

Essential Functions

 

  • Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex problems within business committed SLA’s
  • L3 Escalation point for end user computing issues (Software/Hardware) from engineering perspective
  • Understanding of Active Directory configuration, setup and other routine tasks
  • Coordinating with core team for troubleshooting/installation related to antivirus server, DC, DNS and DHCP>
  • Good understanding of messaging architecture fundamentals (MS Exchange)
  • Hands on experience for administrating
  • Storage devices (Dell EMC NAS, SAN etc), 
  • Backup solution (Rubrik)
  • Virtual Environment (VM ware)
  • Server hardware & RAID configuration  
  • Database clustering ( SQL)

 

  • Insure that problems and changes are properly documented, support groups notified, and issues resolved to prevent production impact to MetLife
  • Ensure timely closure of Annual Budgeting, Monthly Accrual’s to budget and define service level agreements with business partners
  • Coordinate for Blackberry/smart devices configuration with US/India team
  • Create and maintain documentation related to ISO 27001/ISO 20000
  • Work on Citrix and Azure VDI related issues

 

 

Primary Internal Interactions

 

  • Act as a SPOC for all internal & external audit and audit related requirements
  • Work with IT procurement team to provide inputs related to server platform related procurement

 

 

Primary External Interactions

  • Monthly / quarterly performance reviews with vendors, who are providing technical / hardware support to MetLife

 

 

 

 

Skills

Technical Skills

  • ITIL, MCSE/MCSA
  • Preferably VMware certified
  • Proficiency in MS-Visio, Project, PowerPoint and excel
  • Citrix VDI

Process Specific Skills

 

Soft Skills (Mandatory)

  • Excellent verbal and written communication skills ( English and Spanish)
  • Understands how BPO operations are run and maintained
  • Good negotiation and convincing skills
About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. 
At MetLife, it’s #AllTogetherPossible. Join us!