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Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
09-Apr-2025
Job ID
7742

Description and Requirements

This position is addition, hence the growth ID- 

The Team You Will Join 
 

·       Minimum 1 year of experience.

·       Review and understand the Email content.

·       Proactively managing the work volumes of these to stay within service level agreements.

·       Complete the indexing as per the pre-defined timelines with accuracy.

·       Maintain a day-to-day production tracker and Time and Motion tracker. 

·       Call out process related risk/issues/misses on timely manner and to the designated SPOC.

·       Takes responsibility for the work done and share performance improvement ideas as applicable.

·       Interpret information from customer requests and apply them to our standard procedures.

·       Completion of other, similar processes to support the overall team delivery.

·       Reviewing and analyzing e-mail content and cross check the details if anything is missed out

·       Ensuring that indexing guidelines and standards are met as per process work instructions / SOPs

·       Working closely with Stateside partner to ensure the accuracy and comprehensiveness of indexes

·       Checking for any errors or inconsistencies in the index and making necessary corrections

·       Staying updated on latest indexing practices and trends

·       Excellent reading comprehension and language skills to understand the content, context, and structure of the documents.

·       A high level of attention to detail to ensure accuracy and consistency in indexing.

·       Good written skills to liaise with Stateside partners to understand their specific indexing needs.

Problem-solving skills to address indexing challenges and to adapt to various formats and styles of documents. 
About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. 
At MetLife, it’s #AllTogetherPossible. Join us!