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  • Posting Location: Tampa, Florida

  • Posting Location: Oriskany, New York

  • Posting Location: Cary, North Carolina

  • Posting Location: Bridgewater, New Jersey

  • Posting Location: Bloomfield, Connecticut

United States
Working Schedule
Commutable Distance Required
Relocation Assistance Available
Posted Date
Job ID

Description and Requirements

 Job Location: Must be commutable distance to MetLife Office - Bloomfield, CT, -  Bridgewater, NJ, -  Cary, NC, - Oriskany, NY,   - Tampa, FL, -  Warwick, RI          


Role Value Proposition:  

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities.  The Global Customer Service and Operations (GCSO) Production Enablement organization includes a diverse team of Quality Assurance Analysts and Trainers with the freedom to create innovative solutions to address core business challenges with MetLife. This role will conduct quality reviews of the Return to Health clinical team, collecting and analyzing quality opportunities and root causes to ensure quality standards are achieved.    


Key Responsibilities:  


  • Conducts quality reviews of the Behavior Health Unit (BHU) and Vocational Health Unit (VHU) clinical reviews for the Return to Health organization.
  • Identifies trends, root causes, and quality gaps from the analysis of data.
  • Provides timely and meaningful feedback regarding performance and quality standards.
  • Collaborates with team to develop criteria and standards in which to measure quality behaviors and share best practices.
  • Assists in the research, analysis, and recommendation of key quality improvements.
  • Identifies and presents Objective and Key Results to operational partners.


Essential Business Experience and Technical Skills: 



·       BA/BS and 3-5 years relevant experience

  • Strong knowledge of psychiatric conditions, symptoms, and terminology
  • Advanced written/verbal communication skills
  • Relationship Building and ability to provide constructive feedback at all levels
  • Demonstrated critical thinking, attention to detail, analysis, and problem-solving skills
  • Microsoft Office, Power Point, and Excel knowledge



  • Behavior Health (LCMHC and/or CCTP licensed) and/or Vocational (CRC certified) experience.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”  

The salary range for applicants for this position is 55,600 - 75,000.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
55,600 - 75,000