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  • Posting Location: Tampa, Florida

United States
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Commutable Distance Required
Relocation Assistance Available
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Description and Requirements

The Team You Will Join 

Global Customer Service and Operations is a part of Global Technology & Operations and is responsible for delivering a differentiated customer care experience through interactions grounded in trust and empathy, reinforced by a continuous improvement mindset and operational excellence. Whether our teams are answering customer calls, processing claims or supporting critical operational work, they are doing so in care of our customer. We live MetLife’s purpose every day, Always with you, Building a More Confident Future.

 When you join the Global Customer Service and Operations Team at MetLife, you’re joining a team that’s driving transformational change in an industry we’ve long defined. We achieve this through starting each workday with a singular, united purpose: to care for our customers and each other. We hire smart, collaborative people who understand that when we’re kind to each other and empathize with coworkers and customers alike, we make a lasting impact. We embrace inclusion, actively listen and ensure everyone has what they need to succeed. This allows us to think bigger, innovate faster and win together. 

The Opportunity 

The Senior Controls Consultant is Responsible for representing Sales Compensation Administration across US – Group and Holdings. Responsible for completion SOX questionnaire and reviewing with leadership for sign off if questionnaire.

This is an exciting opportunity to Drive responsible growth and identify areas for continuous improvement.  Foster an environment where everyone is valued, heard and can speak up.  And Partner with others across the organization with candor and transparency

Success in this role requires Comprehensive knowledge of compliance principals and related company policies and government regulations.

The Senior Controls Consultant is responsible for Managing open risks and Coordinates training and communication with designated compliance personnel. You’ll collaborate closely with  Legal, Compliance, Agile Development team, Risk and Auditing, Sales Compensation – Holdings and Group in an environment where every contribution is respected, and every perspective is heard.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

  • ·       Responsible for representing Sales Compensation Administration across US – Group and Holdings

·       Responsible for completion SOX questionnaire and reviewing with leadership for sign off if questionnaire.

·       Providing the weekly Sales Comp Admin’s Risk-Based Controls Testing Update presentation between Holdings, Group management and sending to VP.

·       Represent SCA team in bi-weekly meetings on RBCT Touchbase: Sales Compensation meeting with Operational Risk and provide updates on status of SII and ensuring timely completion of SII.

·       Create monthly shared service risk slide to be sent to SVP metrics and reporting review meeting.  This would include all of shared service updates and coordinating to get their information.

·       Manage open risks with the appropriate leader to ensure action plans are in system two weeks prior to do date to allow time for auditing to review prior to due date.

·       Point of contact on audits and ensuring data is pulled into appropriate storage folders timely and accurately.  Working closely with process owner to pull the sample data needed.

·       Management of open pages for team to ensure controls are current with descriptions of the control.

·       Responsible for the NY Market Conduct Survey and the NYQQ for both Holding and Group.

·       Responsible for quarterly HIPAA compliance update

·       Represent Shared Service (SCA, APU, Webtech, etc) in monthly meetings with Laura Fischer and send minutes to ensure we are all aligned.

·       Develops and maintains a compliance review program and performs moderately complex audits of processes to ensure compliance with stated procedures. Identifies issues and develops action plans and responds to related inquiries.

·       Performs audits verifying action plans are implemented properly and timely.

·       Consults the business related to proposed and implemented legislative changes.

·       Escalates issues not being appropriately addressed to management and/or compliance.

·       Seeks guidance and counsel from Corporate Compliance and Corporate Legal regarding complex controls related inquiries, concerns, and/or regulations.

·       Coordinates training and communication with designated compliance personnel.

·       Performs other duties as required or assigned. 

What You Need to Succeed (Required Qualifications)

  • ·       Comprehensive knowledge of compliance principals and related company policies and government regulations.

·       7+ years of related work experience.

·       Bachelor’s degree in related field.

·       Competencies: Analytical, strong computer skills, communication skills, and makes sound business decisions. 

The salary range for applicants for this position is $80,000 - $90,000.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
$80,000 - $90,000