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Country
United Arab Emirates
Working Schedule
Full-Time
Work Arrangement
In Office
Travel Required
10%
Relocation Assistance Available
No
Posted Date
12-Jun-2024
Job ID
2863

Description and Requirements

JOB PURPOSE:

Oversee and manage telemarketing campaigns of Life /Accident & Health insurance products performed to Sponsor’s clients ensuring the sales and cost-efficient targets are achieved whilst sales qualitative standards are adhered.

 

JOB DESCRIPTION:   

  • Ensure the campaigns are designed and implemented following the marketing and partnership strategy   
  • Working closely with Sponsor’s and peers to set up properly, effectively, and efficiently the telemarketing campaigns
  • Ensures campaign adheres the sales qualitative & regulatory standards
  • Arrange the agents are trained and supervised, compensated and incentivised properly while they possess the required skills and knowledge to perform their roles
  • Builds rapport with sponsor’s stakeholders ensuring strategy alignment and all key units /employees are committed to implement the agreed strategy
  • Develops and test telemarketing scripts to idnetofy what works better for the campaign
  • Ensures proper reporting is in place and is escalated based on the agreed governance model
  • Analyses the results of the campaign including call volumes, coverstion rates , campaign efficiency to make data driven decisions and improve campaign performance
  • Works with Customer Service units to put in place a centralized customer service activities ensuring the best experience to the customers while retaining them.

 

COMMUNICATIONS & WORKING RELATIONSHIPS:

  • Builds rapport with Sponsors key stakeholders
  • Acts a liaison between sponsor and crucial internal dpts (Compliance, Marketing, Customer Service and operations)
  • Reports to Sales DtC Manager

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

  • 5-10 years of experience in call center operations with some focus on outbound sales campaigns
  • 3- 5 years of experience with insurance, banking or telecom operators  
  • Minimum 3 years of experience in supervisory or people management role
  • Arabic speakers & Omani nationals preferred
  • Bachelor graduate in marketing or business

 

COMPETENCIES REQUIRED:

  • Leadership and people management skills
  • Customer focus orientation.
  • Strong communication skills.
  • Strong relationship building and management skills.
  • Results Oriented
  • Driving sales culture
  • Data Analytical skills
  • Problem resolving skills
  • Technical skills on data processing
  • Project management skills
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies", MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!