Skip to content
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
25%
Relocation Assistance Available
No
Posted Date
27-Nov-2024
Job ID
5347

Description and Requirements

The Team You Will Join
  1. Lead retention campaigns in Spain & collaborate with Portugal
  2.  Collaborate with telesales, operations area, customer service
  3. Manage daily activity within each sales campaign, internally and externally
  4. Analyze KPIs and establish an action plan accordingly
  5. Work collaboratively with the Key Account Manager to identify improvements & opportunities
  6. Lead and coordinate the implementation of new retention campaigns 

Data Fluency – The ability to manage data: perform more complex data analyses, make more nuanced decisions based on data, be comfortable using more advanced tools
Negotiating & Influencing– Involves being able to be empathic and persuade, come up withcreate solutions to satisfy needs, and negotiate the best possible.
Tele-sales Strategy – Involves creating and adapting cutting-edge sales strategies, making critical decisions and influence broader organizational strategies
Sales Management – Creating cutting edge sales strategies, integrating new methodologies and technologies, managing key accounts and conducting high level negotiations
Campaign Implementation – Develop and implement complex campaigns, use advanced data analysis and collaborate effectively with other departments
Customer Centricity – Involve customer centricity into daily processes, understand customer behavior better and develop strategies for personalized customer experiences
Budgeting & Financial Acumen – very focused on Strategic planning, change management and stakeholder communication


Competencies/Skills/Experience required:

  •    Direct experience in retention, outbound and inbound telesales services.
  •    Experience in different roles managing teams and commercial services.
  •    Experience in analyzing scripts, call auditing and calibrations.
  •    Experience in the insurance sector.
  •    Analytical skills, proactive, positive attitude and ability to work in a team, both in person and remotely (teleworking).
  •    Results orientation and continuous improvement.
  •    Excel knowledge


Available to travel weekly
 
About MetLife

Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. 
At MetLife, it’s #AllTogetherPossible. Join us!