MetLife

Job Description – UM PPM Support

Position Title:

Unit Manager, PPM

Reports to (Responsibility Level):

Sr. Manager/Service Delivery Leader - Operations

Supervises:

NA

Location:

MGOSC MCC1

Global Grade:

Grade 11

Complexity: OSTG

PID/s Load Mapping:

Position Summary

This position will have direct responsibility, as a PPM representative, for the day- to -day program management of strategic programs. Ensuring operational excellence through the identification, prioritization, and implementation of projects  programs that meets strategic, tactical, market, and customer demands. Identifies and resolves project interdependencies, overlaps and integration concerns across the portfolio. Develops and implements a consistently deployed approach to multi-disciplinary project management. Drive change management and manage changes including changes to business processes, systems and technology, job roles and organization structures.

Job Responsibilities

• Assist / Prepare Management reports / dashboard view
• Manage multiple stakeholders across regions, as needed
• Steer project meetings / calls to a logical conclusion
• Ensure projects are completed in accordance with all Risk, and other relevant firm-wide guidelines
• Create and govern project plans, work closely with regional stakeholders
• Monitor projects on an ongoing basis, evaluate progress and quality, manage issue resolution process, and raise issue/risks as necessary
• Monitor tasks on Critical Path of the project/program
• Schedule / Host / draft minutes and Publish minutes for various meetings within the stipulated timelines

Education, Technical Skills & Other Critical Requirement

Education

Graduates or Post-Graduates with strong communication skills

Experience

• Minimum 5-7 years of experience with 2+ years of relevant experience in Program & Project Management/ PPM role
• 1 year of Supervisory experience required in case of people management role

Technical Skills

• Good Analytical and Problem-Solving skills
• Good understanding of Project Management Concepts and Project Life cycle
• Good understanding of MS-Office including MS-Excel, MS PowerPoint and MS word
• Excellent understanding of MS Project
• Excellent written and oral communication skills, including the ability to clearly communicate/articulate technical and functional issues with conclusions and recommendations to Leadership/stakeholders (via weekly status report)
• Should be good in excel reporting (knowledge of graphs, pivots, macros, VLOOKUP, etc. is an advantage)
• Experience managing/working with geographically distributed and culturally diverse working groups with strong intra-team management and coaching skills

Other Requirements (licenses, certifications, specialized training – if required)

• Project management certifications are preferred