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  • Posting Location: Tampa, Florida

  • Posting Location: Kansas City, Missouri

United States
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Relocation Assistance Available
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Description and Requirements

Role Value Proposition

Evaluates Amendment and/or Group Change Request submissions to ensure all necessary documentation, such as appropriate approvals, request from customer/broker, underwriting and census information, are received in order to process the request. Ensures efficient and accurate change deliverables are met in all required systems including plan master and contracts. Effectively communicates with FSC, Sale Representative, Account/CSC Representatives or broker, to obtain any needed information and set expectations for the process. Delivers correct contract documents with updated Plan Change information to the customer.

Key Responsibilities 

  • Obtains complete Amendment/Group Change Request documentation. Reviews request for accuracy and compliance with underwriting guidelines and state regulations. Retrieves any missing data from the FSC, Account/CSC representative, broker, or sales representative.
  • Provides deliverables to FSC, Sale Representative, Account/CSC representatives, broker or client such as confirmation letter/email, Certificates, Policy Amendments, etc.
  • Updates all applicable systems manually and accurately.
  • Educates internal and external parties on Group Change Request and/or Amendment submission, procedures and support.
  • Achieves metrics that have been established for the department by management for completion of plan/system revisions.
  • Serves as a learning partner to less experienced team members and partners.
  • Serves as a subject matter expert for work instruction and processing review as required. Actively participates in identifying and resolving system and processing defects and brings to the attention of the Plan Change Team Lead(s)/Manager.
  • Proactively anticipates operational problems and identifies opportunities for improvements to avoid those problems.
  • Proactively maintains expertise on all systems and passes necessary training requirements.
  • Acts as primary SME on internal team and some enterprise projects as assigned.
  • Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills 


  • 2+ years of relevant business experience
  • Group Benefits knowledge and/or experience
  • Demonstrated problem-solving skills.
  • Self-motivated, well organized and flexible with a sense of urgency approach.
  • Excellent listening, oral and written communication skills.
  • Ability to manage multiple tasks prioritizing effectively.
  • Ability to find creative and innovative solutions to business problems
  • High school diploma

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.