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  • Posting Location: Oriskany, New York

United States
Working Schedule
Commutable Distance Required
Relocation Assistance Available
Posted Date
Job ID

Description and Requirements

Location:  Must live within a commutable distance of the Oriskany NY office (Central NY)

Key Responsibilities:

·       Manages assigned caseload of claims that were overpaid due to various reasons in order ensure proper recovery follow-up and adherence to established guidelines.

·       Updates and maintains accurate records of overpayment recovery activities in various claims applications.

·       Adheres to established policies and practices to resolve overpayment issues.

·       Assists with referrals to vendors and follows-up on the status of pending claims with a collection agency and/or vendor.

·       Write and sent out letters with detail calculations.

·       Handling incoming and outgoing calls with various customers.

·       Assist with tax inquiries related to overpayments/repayments.

·       Performs other related duties as assigned or required.



Essential Business Experience and Technical Skills:


·       1-3 years Customer Service experience including outbound phone work experience.

·       Intermediates excel knowledge (formulas and formatting).

·       Strong math skills.

·       Strong documentation skills.

·       Analytical thinking required.

·       Letter writing skills required.

·       Ability to multitask and stay focused in high paced environment.

·       Ability to function in a matrix environment.

·       High School Diploma Required.


·       1-3 years of Claims experience.

·       Negotiation skills.

·       Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language.

    Financial BG experience 

The salary range for applicants for this position is $41,600 - $41,600.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
$41,600 - $41,600