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  • Posting Location: Whippany, New Jersey

United States
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Description and Requirements

Role Value Proposition

MetLife Investments is a premier asset manager with breadth across various asset sectors and global markets, and strong asset-liability management capabilities.  With a $500 billion combined domestic and international general account portfolio and a multi-billion dollar annual cash flow, Investments is an important contributor to MetLife’s financial performance.  The primary objective of Investments is to maximize MetLife’s long-term economic value by investing in assets that support the company’s liabilities and produce a consistent stream of operating earnings. 

The successful Client Service Analyst is a member of the Insurance Client Service Operations team within MetLife Investment Management (MIM), MetLife Inc.’s institutional investment management business. MIM provides investment services to predominantly institutional clients across several asset classes. The highly motivated professional is responsible for producing and delivering timely and accurate reporting to MIM’s existing client base as well as key internal stakeholders and is also responsible for completing monthly and quarterly client reviews. The professional will be a participant in client onboarding, offboarding, and existing client change management processes and should feel comfortable communicating with internal, existing, and emerging clients.

Key Responsibilities:

  • Produce and deliver timely and accurate client reports to MIM’s existing client base.
  • Review, research, and resolve cash and position breaks reporting by our back office and Client Custodians.
  • Effectively manage day to day client inquiry from existing and emerging clients.
  • Participate in Client onboarding, offboarding, and change management process for Insurance Clients.
  • Oversight and facilitation of physical asset movements at custody and corresponding internal platforms.
  • Participate in projects to achieve efficiencies and improve existing processes.

Preferred Business Experience and Technical Skills:


  • 3-5 years relevant experience in Financial Services or Investment Management industry specific to Public and Private asset classes.
  • Excellent written and verbal communication skills and attention to detail.
  • Exceptional multi-tasking and time management skills.
  • Proficiency with all Microsoft Office applications (Excel, Powerpoint, Word).
  • Experience with Aladdin, Salesforce, and Vermilion a plus.
  • Capable of thriving in a fast paced, dynamic environment.


  • Business Administration, Finance or Accounting degree preferred.
  • Client reporting experience a plus.  
  • Experience with Aladdin, Salesforce, and Vermilion a plus

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.