MetLife

·       Review Google for missing data elements.

·       Initiate request for medical via system.

• Ability to prioritize and maintain quality.

·       Clear and accurate written and verbal communication (Scripted and Templatized) with stateside resources by email 

·       Ensure assigned targets are met in accordance with SLA and Internal standards. 

·       Ensure quality of transaction is in compliance with predefined parameters as defined by Process Excellence 

·       Work as a team member to meet office goals to obtain disability’s vision while demonstrating core values and meeting key measures. 

·       Ability to communicate effective with stateside stakeholders via emails & calls to have logical discussion. 

·       Analyze, validate and process transactions as per Desktop procedures (L3 & L4) for complex & non-complex work types. 

·       Ensure adherence to established attendance schedules.