MetLife

The Team You Will Join 

Seeking an experienced candidate for IT Operations Technician, Identity Operations.

The Opportunity 

The IT Operations Technician is responsible for global Identity Access Management in a fast-paced environment that supports MetLife critical and legacy systems, leveraging modern automation, RSA, Mainframe, Entra, Active Directory, multiple intake systems and sources.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Create and provision IDs for multiple OS environments, applications and remote access (RSA & Entra MFA).
• Monitor multiple intake systems (group mailboxes, request forms, etc.) for reported access requests and issues.
• Troubleshoot and perform root cause analysis of ID and access incidents.
• Support audit and reporting requirements.
• Create, update, maintain procedures and process documentation. Train junior team members.
• Develop\Coordinate Automation of manual tasks.

What You Need to Succeed (Required Qualifications)

• 2+ years of experience in an IT Operations, ID Administration or IAM support role.
• Basic to intermediate level understanding of Active Directory Administration.
• Experience with ID provisioning tools and request systems (e.g. Service Now, SailPoint, etc.).
• Excellent communication skills, both written and verbal: ability to build effective partnerships with peer groups, vendor staff, etc.
• Strong problem-solving skills and attention to detail.
• Ability to multi-task effectively and be able to work in an open, collaborative environment to support both individual and team objectives.    

 What Can Give You an Edge (Preferred Qualifications)

• Bachelor’s degree in computer science, Information Systems, or related field. 4+ years of equivalent work experience required in lieu of degree is acceptable.
• Scripting (PowerShell, Java, Python or similar).
• Familiarity with Mainframe RACF\TSO ID and Dataset provisioning.