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  • Posting Location: Johnstown, Pennsylvania

United States
Working Schedule
Commutable Distance Required
Travel Required
Relocation Assistance Available
Posted Date
Job ID

Description and Requirements

Role Value Proposition:  

This role will be focused on collaborating with internal and external partners to develop innovative processes and measures for enrollment and reenrollment mailings for Executive Benefits group customers.  Position will focus efforts to create, pilot and implement new and enhanced solutions for customer enrollment communications. 


Key Responsibilities:  

  • Working with partners to level set expectations for Group Customer communications; providing status updates and final documents to partners.
  • Run data reports from various systems needed to create customer specific documents, manipulate data to match source document fields, format of source documents to be Global Branding complaint, creation of final documents and mailing of.
  • Audit of documents against original data sources to ensure accuracy of data and quality of final documents.
  • Create and fulfill paper enrollment booklet requests.
  • Run reports and queries as needed.
  • Understand and support Onsite Services guidelines and apply sound business judgment in situations that are outside of guidelines
  • Increase overall Onsite Services awareness, knowledge of processes and system capabilities by proactively educating partners
  • Troubleshoot as necessary with customer and partners to ensure a smooth event, addressing and resolving any issues that arise.
  • Provide feedback on process and technology related to the Fulfillment processes
  • Assist with special projects and other tasks as requested by management.


Essential Business Experience and Technical Skills: 


  • High School Diploma
  • 2-3+ years of experience in various business roles with progressive responsibility, preferably within the insurance industry
  • Proficiency in Microsoft Excel, Word, Access, and PowerPoint; ability to create and use formulas in excel and formatting components in word.
  • Strong knowledge of Adobe Acrobat
  • Excellent proof-reading skills
  • Analytic thinker capable of streamlining and simplifying complicated processes
  • Strong interpersonal and teamwork skills – including oral and written communications, relationship building, and collaboration across departments
  • Demonstrated ability to self-manage high volume of diverse work activities with attention to details and ability to inspire the trust, confidence and respect of peers and others


  • Bachelor's degree or equivalent of experience and education
  • Demonstrates collaboration and problem-solving success with team members and partners 
  • Proficient communication and presentation skills - both in person and within virtual environment 
  • Understanding of product features and plan designs for MetLife group products
  • Creates, captures, and executes on personal development opportunities and actively engages as student of the business
  • Ability to work independently, communicate clearly and concisely
  • Excellent Microsoft Excel, Word, Access, and PowerPoint, including Visual Basic Coding skills in Word documents

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.