MetLife

Enterprise Infrastructure Engineer

Job Location: Dublin

Work Arrangement: Hybrid (2 office days, 3 remote)

At MetLife, we’re leading the global transformation of an industry we’ve long defined. Founded in 1868, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. We have operations in more than 40 countries and hold leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. 

We are one of the largest institutional investors in the U.S. with $669 billion of total assets under management as of December 31, 2021, ranked #50 on the Fortune 500 list, and honored to have been named to Fortune magazine's list of the "World's Most Admired Companies" for three consecutive years.  

MetLife employees are united by purpose, guided by empathy and inspired by one another’s unique backgrounds and perspective to make a difference in the lives of our customers, communities, and the world at large.

Our Dublin Office which is located in the City Centre, is the Operational Headquarters for our Europe Region, in addition a significant number of our colleagues are focused on supporting our broader EMEA and Global functions. It is home to our Actuarial, Audit, Compliance, Finance, IT, Legal, Operations, Risk and Treasury Teams.

Role Value Proposition:  

As a member of the Global Infrastructure team, your role is centered on the UK and Ireland, providing pivotal support to our business operations and functions across Brighton, London, Dublin, and Galway. Tasked with delivering expert engineering support, and guidance to the broader IT teams within these locations. You will be responsible for the production support and maintenance of systems and applications that support the businesses across the UK&I.

This position plays a crucial role in ensuring the stability and availability of the critical applications and processes supporting the various areas of the business. Working as part of an engineering team looking after the implementation of change on behalf of the business, support of critical systems and local infrastructure, remediation of vulnerabilities and threats to the MetLife environment, and the fulfilment of requests and escalated support tickets from the service desk.

Key Responsibilities:

• Provide day-to-day support of the Active Directory, Citrix, contact centre systems, and remotely hosted server environments.
• Participate in and support business-driven projects, addressing requirements specific to EB, IP, Investments, and Digital Hub functions.
• Play an integral role in the implementation and support of strategic plans, crucial for the growth and development of the UK business.
• Work in close collaboration with the wider IT team to provide engineering support and ensure alignment with business objectives.
• Contribute to the implementation and support of AIOps to automate IT operations, utilising artificial intelligence to analyse data, predict issues, and streamline workflows for enhanced efficiency and proactive problem resolution.
• Regularly assess the performance and health of IT systems to ensure optimal operation.
• Set up and manage alerts to notify of any system irregularities or failures.
• Collect and analyse performance metrics to identify trends and potential issues.

Essential Business Experience and Technical Skills:

Required: 

• 2+ years of experience in a similar environment.
• Degree level in a related subject, or equivalent experience.
• Strong communication and collaboration skills are necessary to work effectively with cross-functional teams and stakeholders.
• The ability to troubleshoot complex issues and think critically to find effective solutions.

Preferred:

• Proficiency in installing, configuring, and maintaining Windows Server environments, including understanding of core services like Active Directory, Group Policy, DNS, and DHCP.
• Understanding of security protocols, data protection laws, and compliance requirements specific to the insurance industry, ensuring that all systems adhere to these standards.
• A solid understanding of networking principles, including TCP/IP, VLANs, and routing protocols, to manage network-related configurations and troubleshoot connectivity issues.
• Knowledge of VMware virtualisation solutions to create and manage virtual machines, ensuring efficient resource utilisation and system scalability.
• Skills in configuring and managing Internet Information Services (IIS) for hosting websites and web applications.

MetLife is proud to be an equal opportunity employer.  We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. . It is the policy of MetLife to ensure equal employment opportunity without discrimination on any basis protected by law. We welcome applications from candidates of all backgrounds, ethnicities, genders, religions and sexual orientations.  We strive to find the best candidate for all positions and a diverse range of applicants ensures we widen our talent pool in order to achieve this.  Any applicants with disabilities and neurodiverse conditions, please do let us know about your reasonable adjustments to ensure that we can best meet your needs.