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  • Posting Location: Cary, North Carolina

United States
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Description and Requirements

Role Value Proposition: 

MetLife is a leader in providing insurance and protection products to customers around the globe. MetLife has undertaken a digital transformation journey to deliver innovative and industry-leading digital solutions, employing innovative cloud and engineering technologies, and agile development practices. 

We are looking for a Director of Customer Identity & Access Management (CIAM) to lead a team of talented and enthusiastic engineers who are responsible for the reliability, performance, and security of our customer identity management platforms. Additional tasks include introduction of new security patterns and features as well as migration of apps to new identity target platforms in partnership with our identity SRE team.


As Director of CIAM technology and the product owner you will be a critical member of Identity and Access Technologies embedded in Global Security. You will have the opportunity to drive innovative identity solutions using modern authentication and cloud based IDP solutions. 

Key Responsibilities: 

·         Manage, mentor, and coach a team of identity engineers, setting clear goals and expectations, providing regular feedback and performance reviews, and facilitating career development and growth

·         Establish best practices, standards, and processes for CIAM, including monitoring, alerting, logging, testing, automation, and documentation executed by our SRE team

·         Create roadmaps aligning Global Security, Line of Business and application architects on strategic and tactical needs with modern authentication patterns

·         Delivers fit for purpose, secure, scalable identity platform integrations in an agile framework that evolves with the line of business via collaboration with AD teams, cloud teams, business, and engineering across all levels of the organization

·         Domain expert and technical authority within an Insurance or Finance organization with demonstrable hands-on skills

·         Domain expertise in Application/User Security and Cloud Technologies/Architectures

·         Work closely with software engineering, security peer teams, infrastructure, and other enterprise teams in validating and implementing proposed solutions

·         As a technical leader, by example you will mentor your engineers’ capabilities to apply modern technology and technique for enterprise solutions through your hands-on experience

·         Consolidate various identity stores and IDP technologies, driving integration and simplification of a diverse identity eco system

·         Opportunity to assist hands-on with modern IDP solutions for critical projects

·         Evangelize and raise the bar technically of the whole identity & access management organization through training, publishing, and mentoring

Essential Business Experience and Technical Skills:


·         Bachelor’s degree in an engineering discipline (Computer Science, Information Technology, Math or other engineering equivalent)

·         7+ years’ experience in IAM/CIAM and strong technical experience with building and operating enterprise-scale identity solutions

·         IDaaS, Web Application Management, and API Security experience are necessary

·         5+ years of experience with security including hands-on knowledge of SAML 2.0, oAuth, OpenID Connect, SSO, Multi-Factor Authentication, cloud security, etc.

·         3+ years of knowledge with Cloud Computing platforms with preferred experience in Azure

·         Knowledge and hands-on experience with Ping Identity and SiteMinder

·         Demonstrated expertise in security, operational, and resiliency architecture principles

·         Excellent verbal and written communication skills with focused attention to detail, as well as demonstrated professionalism and time/task management skills

·         Strong analytical skills with demonstrated ability to apply analysis to actionable insights

·         Thought leadership



·         Agile and DevSecOps experience

·         Demonstrated influencing and negotiating skills

·         Demonstrated business acumen, especially in insurance and financial industries and systems

·         IT Experience in enterprise-scale organizations in an engineering or security role

·         Knowledge of multiple technology disciplines, or an equivalent combination of education and work experience

·         Knowledge and hands-on experience with Okta or ForgeRock


Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.