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  • Posting Location: Cary, North Carolina

  • Posting Location: Greenville, South Carolina

  • Posting Location: New York, New York

  • Posting Location: Tampa, Florida

United States
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Description and Requirements

The Opportunity

The role will report directly to the AVP of Strategy, Planning, and Operations for Corporate Systems Technology (CST) and lead strategic communication and change management execution of our multi-year technology transformation. This role will act as a leader and liaison between the CST CIO and other internal and external stakeholders. The role will frequently facilitate messaging of complex technology initiatives to executive leadership and partner with Sr. executives to develop metrics, performance measures and reports that support business objectives and results.

How You’ll Help Us Build a Confident Future

  • Manages and implements CST communication and change management strategy.
  • Helps translate senior management vision into a department-wide vision and strategy, with service level and business objectives as goals.
  • Exceptional written and verbal communications skills, with ability to communicate complex technical messages and trade-offs to tell a compelling story.
  • Creates and manages CST microsite content; will be responsible for refresh of current site and change management/communication plan.
  • Uses strong business judgment to work autonomously on stakeholder requests across CS teams.
  • Act as champion and change agent on behalf of CST, including MyVoice and Employee Engagement events.
  • Demonstrated proficiency facilitating organizational change management initiatives.
  • Demonstrated ability to meet deliverables, honor commitments, and “can do” attitude in challenging but exciting environment.

What You Need to Succeed

  • The role provides an opportunity to interact and communicate with CS leaders and employees, key stakeholders across ~20 MetLife Business Partners (e.g., Finance, Actuarial, Legal, HR).  As such, the ability to adapt communication style and navigate a large, matrixed organization is essential.
  • Versatile skill set in areas such as stakeholder management, communications, and organizational change management.
  • Successful track record and preferably have experience in employee engagement or another strategic corporate role. 
  • Experience developing and delivering presentations and communications using MS PowerPoint and Word as appropriate for key stakeholders.
  • Excellent interpersonal, verbal/written communication and presentation skills
  • Strong quantitative and critical thinking capabilities
  • Bachelor's Degree or equivalent work experience

What Can Give You an Edge

  • Demonstrated ability to develop and successfully execute programs to motivate staff.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • 3+ years of experience interfacing with global and virtual teams
  • 3+ years of experience successfully navigating a matrix organization, mapping stakeholder needs and developing stakeholder-level materials

The salary range for applicants for this position is $86,200 - $114,900.
Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.
$86,200 - $114,900