MetLife

Role Value Proposition:   

Position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform. 

Key Responsibilities:   

• Coordinates and executes the implementation of Group Insurance Policies 
• Coordinates and executes plan change requests and policy amendments 
• Coordinates and executes billing inquiries and policy related inquiries 
• Executes business testing scripts when new system capabilities are delivered  
• Assists with premium reconciliations 
• Acts as liaison between client and internal MetLife areas 
• Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal) 
• Ability to handle high transaction volumes on a daily basis 
• Assist with escalated inquiries 

 Essential Business Experience and Technical Skills: 

• 2-3+ years of experience 
• Ability to communicate clearly, timely and professionally both verbally and in writing 
• Ability to provide excellent customer service and relationship management  
• Ability to work in a team environment and assist other areas when needed  
• Participate in testing of new capabilities 
• Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines 
• Proficient in Microsoft Office software (Excel, Word, PowerPoint) 
• AAS or BS preferred