MetLife

Role Value Proposition: 

The Client Service Consultant I (CSC I) has overall accountability for the day-to-day administrative service support of multiple Regional Markets Accounts. The CSC I is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.

Key Responsibilities: 

• Overall accountability for: client requests, leads projects, provides clients with alternative solutions, identifies possible plan design alternatives, acts as a liaison between the client and internal MetLife teams.
• Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
• Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
• Participates in client account audits and strategic planning process.
• Partners with Financial team in completion of client reports; analyzing results and identifying trends.
• Participates in client implementation of MetLife products.
• Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals, and inputs and ensures accurate input of data in MetLife systems.
• Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.
• Perform other related duties as assigned or required

Essential Business Experience and Technical Skills:

Required:

• 1+ years of account management and client services experience
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously and manage time efficiently in order to meet client deadlines.
• Self-motivated to learn more about the business and is proactive in personal development
• Proficiency with Microsoft Excel and PowerPoint
• Ability to balance client expectations with MetLife capabilities
• High school diploma or equivalent

Preferred:

• BS/BA Degree is preferred
• Knowledge of Group Benefits core products- particularly Life, Disability, and/or Dental
• Strong project management skills including problem solving, attention to detail, analytical thinking, and decisiveness. 

At MetLife, we’re leading the global transformation ofan industry we’ve long defined. United in purpose, diverse in perspective,we’re dedicated to making a difference in the lives of our customers.