MetLife

Role Value Proposition: 

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We’re united by our purpose to help our customers and each other create a confident future; we’re guided by empathy; and we’re inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it’s #AllTogetherPossible. Join us!  

The Client Service Consultant – SBS position is responsible for providing implementation, administrative and customer service to group policyholders (employers), brokers, sales and vendors on policies that have 2 to 99 employees under a new end to end platform. 

Key Responsibilities:  

• Coordinates and executes the implementation of Group Insurance Policies
• Coordinates and executes plan change requests and policy amendments
• Coordinates and executes billing inquiries and policy related inquiries
• Executes business testing scripts when new system capabilities are delivered 
• Assists with premium reconciliations
• Acts as liaison between client and internal MetLife areas
• Comprehends and communicates the provisions of MetLife Core Products (Life, Dental, Disability and Vision) and Voluntary Products (Critical Illness, Accident, Hospital and Legal)
• Ability to handle high transaction volumes daily
• Assist with escalated inquiries

Essential Business Experience and Technical Skills:

Required:

• Ability to communicate clearly, timely and professionally both verbally and in writing
• Ability to provide excellent customer service and relationship management 
• Ability to work in a team environment and assist other areas when needed 
• Participate in testing of new capabilities
• Ability to perform multiple tasks, set schedules and prioritize to meet both internal and external deadlines
• Proficient in Microsoft Office software (Excel, Word, Porwerpoint)

Preferred:

• Typically has 2-3 years of experience
• AAS or BS preferred

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.