MetLife

Location:  Must live within a commutable distance of the Cary, NC, Omaha, NE, Warwick, RI, or Oriskany, NY (Central NY) Office only

Key Responsibilities: 
 
 Establish and promote an effective adult learning environment, demonstrating confident and engaging presentation skills and classroom facilitation techniques leading to desired training outcomes, including readiness to execute organizational objectives.
 
 Provide comprehensive training for new hire employees and refresher training for existing employees. This includes product, process and systems training coupled with effective Sales and Service skills and communication skills training. 

 Administer assessments, collect and record results during and following training to validate training effectiveness and trainee proficiency level. 
 
 Provide group and individualized instruction, utilizing the most appropriate method of delivery to ensure mastery of the competencies presented.
 

Continually improve training effectiveness by researching and developing new techniques that cater to successful adult learning.
 

Review company, line of business and industry related topics to stay current on areas, including but not limited to: company procedures, product changes, campaigns, competitors and industry related information.
 
 Help facilitate continuous improvement of training through partnership with Learning & Development (L&D), Supervisors and Managers. 
 
 Identify training needs through the attendance at business meetings, Staff Meetings, or through other formal and informal means, as appropriate. 
 
 Prepare for training classes, including but not limited to overseeing training calendars, room and/or equipment preparation, room reservation, gathering sample calls, ensuring appropriate systems and/or software availability, and arranging for Subject Matter Expert guest speakers.
 
 May be required to work a flexible schedule, especially during training sessions
 
 Performs other related duties as assigned or required.

Deliver in-person training at an approved MetLife Campus based on business needs.

Able to be in the office during the entire duration of course delivery

Meet in-office requirements identified by Management

Essential Skills: 

• Technical Proficiency
  1. Expertise in Microsoft Programs: Proficient use of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  2. Systems Navigation: Ability to effectively use learning management systems (LMS) and other educational platforms.
  3. Application Management: Competence in using multiple applications simultaneously to facilitate smooth course delivery.
• Communication Skills
  1. Written Communication: Excellent skills in drafting, editing, and conveying information in a clear and concise manner.
  2. Verbal Communication: Strong oral communication abilities, including public speaking and the capacity to explain complex concepts clearly to new hires.
  3. Interpersonal Communication: Ability to engage with students individually and in groups, fostering a collaborative and effective learning environment.
• Instructional Skills

1. Curriculum Development: Experience in creating and updating course materials that align with organizational goals.
2. Presentation Skills: Proficiency in delivering engaging and informative presentations to diverse groups of new hires.
3. Assessment and Evaluation: Ability to design and implement assessments to measure learning outcomes and provide constructive feedback.

• Organizational Skills

1. Time Management: Efficiently managing classroom time to cover all necessary material within the allotted timeframe.
2. Multitasking: Capable of handling multiple tasks and responsibilities concurrently without compromising quality.
3. Attention to Detail: Ensuring accuracy and thoroughness in all instructional activities and materials.

• Adaptability

1. Flexibility: Ability to adapt teaching methods and materials to meet the varied learning styles and needs of new hires.
2. Problem-Solving: Skill in addressing and resolving classroom challenges swiftly and effectively.
3. Continuous Learning: Commitment to ongoing professional development and staying current with industry trends and best practices.

Required:

• 3- 5 years relevant business experience in training and/or curriculum development 
• High School diploma
• Work hours: Monday - Friday and Saturdays depending on business needs
• License requirement:  N/A

Preferred:

• Bachelor's degree preferred
• 2 years MetLife Call Center coaching and training experience.
• Call Center experience