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  • Posting Location: Cary, North Carolina

United States
Working Schedule
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Travel Required
Relocation Assistance Available
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Description and Requirements

Role Value Proposition:

The Service Delivery team is responsible for facilitating end-to-end delivery of IT infrastructure services and ensuring effective communication/coordination of IT service delivery activities, issue management, and reporting of operational performance requirements. 


The ideal candidate for this position is someone who has a broad understanding of IT infrastructure services and has proven experience in IT operations, relationship management, and project management and is fluent in both English and Spanish. 


Key Responsibilities:   

  • Responsible for the day-to-day operation and delivery of the IT infrastructure services. 
  • Oversee and manage service delivery demand, performance, and risk remediation. 
  • Facilitate communication between US teams and other global IT teams. 
  • Communicate application and infrastructure requirements. 
  • Coordinate project deployment activities. 
  • Participate in incident, problem, and change management processes. 
  • Communicate and escalate client needs to hosting country teams for resolution. 
  • Manage high-priority IT infrastructure projects.


Essential Business Experience and Technical Skills:


  • Strong verbal and written communication skills in English and Spanish.
  • 5 years of equivalent technical work experience. 
  • Broad experience with and knowledge of IT infrastructure services (hosting, storage, mainframe, network, voice, database, etc.)
  • Knowledge of ITIL processes.



  • Project management and/or vendor management experience is a plus.
  • Must be able to work off-hour shifts, on-call, and some weekend hours.
  • Knowledge/ experience with Azure DevOps.
  • Portuguese language skills are a plus.


At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife

Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.