MetLife

Position Summary: Provides general secretarial and administrative support to the Agency Department (operation and function) in adherence to company policies and regulations, ensuring high levels of customer satisfaction.

Responsibilities:

• Provides exceptional customer service to clients via phone, email, and in-person interactions; Provides administrative support to the Agency Sales Force Team.
• Performs quality assurance processes between Agency Sales Force and Operations departments.
• Performs monitoring and follow ups on pending issues/tasks.
• Checks and coordinates documentation submission between the agency and the Head Office.
• Process billing inquiries and assist in payment processing.
• Prepares and submits reports accurately and timely as required by management.
• Assist in maintaining compliance with insurance regulations and policies.
• Provides administrative support regarding meetings, training sessions, and agency events.
• Provides any additional administrative support required by direct manager.
• Oversee daily office operations, ensuring a well-organized and efficient work environment.
• Maintain and manage office supplies, equipment, and inventory.

Requirements:

• College Degree in Secretarial Studies or other relevant areas;
• Minimum 1 year experience at administrative/secretarial position; preferably within the Insurance/Brokerage Industry;
• Very Good knowledge of MS Office (Excel, World and Outlook);
• Very Good knowledge of Greek and English, both written and spoken;
• Excellent communication skills, proven team player;
• Resilient personality with the ability to promptly address multiple requests;
• Self-disciplined person with good time management skills;
• Precise, prompt, customer focused;
• Pleasant personality, honest and reliable;