MetLife

1. Key duties/Responsibilities

• Monitoring all activities of New Business section such as Data Entry, quality control to maintain productivity as targeted.
• Key-in client information & new contract in Life Asia system.
• Quality control 
• Responsible for imaging documents, classifying and filing physical policy documents accurately, orderly and securely at both in-house storage and ware-house company; maintaining records of all document delivery/retrieval in accordance with guidelines and standard workflow nationwide.
• Monitoring all activities of Imaging section such as document preparation, scanning quality control, indexing release to maintain productivity as targeted with the best quality of images, safe filing and delivery.
• Participating in building of Imaging & OP Admin guidelines and training staff to ensure that they fulfill understands and execute daily transactions/ works effectively.
• Documentation of new procedures, guidelines and conduct training to end-users on the new procedures.  

• Co-operating with other departments to accurately and effectively provide services in document filing and retrieval.

• Manage the daily transaction of Imaging on IWS, ensure stable/accuracy and report to Operation Director about issues have incurred. 
• Conducting User Acceptance Testing (UAT), prepare test scripts and follow up with IT for error reported; Coordinating with IT department in system applications related NBU issues to improve NBU underwriting productivity and consistent decision.
• Performing Actimize/ Sanction check, AML check within assigned roles
• Support NBU team in clear pending, give solutions to sales team clearing pending proposals
• Other tasks assigned by line manager.

2. Jobholder requirements

Qualifications/Education:

• University Degree in Economics/Trade/Finance/Banking/Insurance
• Preferably with LOMA fundamental qualification (281/291)

          Working experiences:

• 05 years of experience in Life insurance operations works.
• At least 01 years of experience in Imaging & Despatching as well as auto-workflow system.
• Having experience in developing and deployment auto-workflow system for NBU.
• Knowledge of software and information systems management experience.
• Knowledge of policy management /life insurance application (LifeAsia preferred)

Competencies: 

• Excellent interpersonal and leadership skills with visionary traits
• Ability to communicate a vision and lead, guide, motivate team members towards the achievement of goals, business objectives and service standards
• Has initiative and drive to constantly review and enhance workflows of section to maximize operational effectiveness
• Ability to identify, analyze, organize and solve issues and reported problems in a timely and effective manner  
• Good time management skill, able to priorities work to ensure efficiency
• Customer service oriented & Good knowledge of MS Office applications.
• Willing to take on additional responsibilities/task when assigned.