MetLife

This role, for our TL – IT Operations, will oversee the day-to-day service delivery operations and asset management of the information technology department, ensuring the stability and efficiency of our IT systems. 

Job Description: 

·       Sound Knowledge of Desktop engineering & Data center Operations

·       Sound knowledge of managing service desk operations

·       Monitor service delivery quality and assist in continuous improvements of delivery processes and quality.

·       Excellent verbal and written communication skills

·       Manage IT Asset portfolio with respect to daily operations, compliance and governance.

·       Tracking IT hardware asset life and Inventory management: deployment, utilization, tracking, security, and final disposition of IT assets.

·       Responsible for managing inward / outward of the IT assets within IT Store(s)

·       MIS reporting / dashboards along with good analytical skills

·       Understand BCP/DR concepts and testing methodology related to IT Infra

·       Knowledge of ISO27001/ISO20000 processes and related documentation

·       Designing SLA’s, Tracking and reviewing it with Vendors & ensuring SLA’s are met as required

·       Stakeholder management and Customer Centricity 

·       Act as a SPOC for all internal & external audit and audit related requirements.

·       Plan, schedule and conduct performance reviews with Clients and conduct satisfaction surveys where applicable.

Skills:

·       Hands on exp. in creating process workflows and documentation

·       Good presentation & analytical skills

·       Good negotiation and convincing skills

·       Excellent problem-solving skills and the ability to make informed decisions under pressure.

·       Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.

Eligibility Criteria:

Experience: Should have a minimum of 4-5 years of experience with 3-4 BPO industry years in IT service delivery.

·       Must be a Graduate. (BE/B.Tech will be preferred).

·       ITIL/ITSM certified

·       Excellent communication skills

·       Open for shifts