MetLife

Position Summary

Knowledge Management Specialist Should support Content Management, Training team and SME (Subject Matter Expert) in coordination of the project, should have design & development skills. The primary responsibilities are to make online training modules for Insurance Ops teams. They should be able to connect with Process SME/Specialist understand the process flow/SOP and create online modules accordingly

Job Responsibilities

1. Ensure that the assigned targets are met in accordance with SLAs and Internal standards.
2. Maintain accuracy and turnaround time (or defined metric targets & Standards).
3. Share Report out or work progress with the required stakeholders.
4. Take the project (SOP) from its original concept through final implementation. 
5. Ensuring completion of tasks agreed on daily or weekly or monthly basis.
6. Responsible for creating engaging and interactive eLearning content for process modules. 
7. Collaborates with process SMEs/Specialists to develop course content.
8. Interact with Business Partners (call/email) as required to discuss any findings/observations or for further Instructions or suggestions.
9. Should be able to create the storyboard & content outline.
10. Analyzes, updates, and refines existing online content.
11. Maintain project documentation and course folders.

Support the deployment of learning programs including uploading and updating courseware and curricular, training assignments, learner notification text and rules in LMS

Education

Graduate from any stream

Experience

• Knowledge about US/UK Insurance industry
• Working knowledge of Articulate360 – Storyline and Rise to build eLearning courses (mandatory)
• Knowledge of tools like Powtoons, Copilot, Vyond (preferred, but not mandatory)
• Knowledge of instructional theory, including assessment (mandatory) 
• Work in a fast-paced, constantly changing environment
• Proficiency with learning management systems (LMS)
• The ideal candidate should have excellent communication skills (written and verbal) and have experience in using Microsoft Word and Excel & PowerPoint.  
• Strong attention to detail, time management, and the ability to work independently
• Ability to work with others internally and develop/maintain strong working relationships
• Has a good team spirit and positive attitude.