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국가
인도
고용 형태
상근 정규직(정규직)
Work Arrangement
재택/원격(Virtual) 근무
Relocation 지원여부
아니요
게시일
09-4월-2026
직무 ID
16913

직무 설명 및 자격 요건

Role Value PropositionKey ResponsibilitiesEducationExperience
(Role Requirement)		Technical SkillOther Critical Requirements Like Voice/Non-Voice for Insurance
Production Support Analyst plays a critical role in the Data & Analytics life cycle. The role requires one to demonstrate expertise in monitoring, incident management, troubleshooting, and root-cause analysis to ensure performance of data pipelines in production.  It is an individual contributor role,  expected to support wide ranging data applications.• Monitor production data pipelines, ETL jobs, and analytics platforms to ensure availibility, reliability and stability.
• Log incidents, perform root-cause analysis, and resolution of production issues.
• Track and report SLAs, uptime, and performance metrics for production systems.
• Maintain knowledge base and runbooks
• Collaborate with multiple partners from Business, Technology, Operations and D&A capabilities (Data Governance, Data Quality, Data Modeling, Data Architecture, Data science, DevOps, BI & insights)
• Mentorship experience
• Independently lead solutioning & estimations		Bachelors degree in any science discipline or equivalent educational qualification8-10+ years of relevant experience• SQL
•Postman, Linux , Maestro, IBM data Studio
• Familiarity with ETL/ELT and data pipeline platforms
• Knowledge of incident management and ITSM tools (ServiceNow, Azdo)
• Communication and structured problem-solving skills.
• Partner & Stakeholder engagement experience
• Mentorship experience		Familiarity with cloud platforms (Azure) and production monitoring in cloud environments
About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!