MetLife

·       Review all the customer documents including the quote document and match them with the information on the customer application to share discrepancies with onshore SPOCs to resolve outstanding items.

·       Review the updated documents shared by Onshore SPOC and build the case in the system following the step-by-step procedures as defined to Analyze, validate, and process transactions as per Desktop procedures (L3 & L4).

·       Resolve outstanding items by validating from various applications and reaching out to the required onshore SPOCs over an email

·       Ensure that the daily assigned cases are completed, and targets are met in accordance with SLA and Internal standards.

·       Ensure that the quality of the transaction is in compliance with predefined parameters as defined by Process Excellence.

·       Ensure adherence to established attendance schedules.