MetLife

The Product Owner Claims Digitalisation is responsible for driving and owning the digitalisation and automation of Claims processes across Czech Republic and Slovakia. This role strengthens MetLife’s ability to deliver fast, accurate and customer‑centric claims services and contributes directly to our purpose – always with you building a more confident future.

Guided by the New Frontier strategy focused on stronger growth, attractive returns and all‑weather performance, this is an exciting opportunity to shape the digital future of Claims, lead key components of the Phoenix transformation program, and support the adoption of Agile ways of working. The successful candidate will influence how Claims teams work, create new simplified digital experiences, and ensure our systems and data operate at the highest quality levels.

• Lead digitalisation initiatives for the Claims area in CZ/SK and act as the “Digital Claims” Owner accountable for automation success.
• Create testing strategies, user scenarios, documentation and user guides for new digital solutions and system enhancements.
• Oversee the execution of testing cycles, error reporting, escalations, deployments and post‑deployment troubleshooting.
• Manage cross‑departmental process analysis, workflow improvements, and data‑quality controls in OLAS & LifeFit.
• Develop new or revised Claims processes, procedures and customer‑facing digital tools in alignment with business needs and quality standards.
• Coordinate Claims representation in projects and internal initiatives, especially Digital Transformation, and support Agile Adoption in CZ/SK.

Required Qualifications

• University degree – essential for engaging with complex processes, regulations and multi‑country coordination.
• Advanced English proficiency – required for communication across countries, project teams and vendors.
• Strong analytical ability – used for interpreting data, identifying gaps, defining system requirements and ensuring error‑free digital processes.
• Ability to think innovatively / out‑of‑the‑box to design future‑oriented Claims solutions that simplify experiences for customers and employees.
• Advanced PC skills (Excel, testing tools, workflow systems) to support test execution, analysis and documentation.

Preferred Qualifications

• 3+ years of experience in the insurance industry, ideally in Claims, Operations or digital transformation.
• Experience with Agile frameworks (Scrum, Kanban) to support the Agile Adoption journey.
• Experience with testing and user acceptance processes, including scenario writing and error reporting.
• Strong problem‑solving, communication, and stakeholder‑management skills for guiding front‑line teams and influencing cross‑functional partners.
• Proactive, reliable and detail‑oriented work style, with the ability to take ownership and deliver results on time.