MetLife

POSITION OBJECTIVE:

To follow and implement Company’s established standards and procedures in Policy Owner Service administration as to contribute to high standards of work in the Department, quality customer service.

POSITION KEY RESPONSIBILITIES:

•          Accomplishes POS changes and surrenders of policies and Invest accounts, requested by the Policy Owner in compliance with the POS manual and Company’s rules. Calculates and processes them in the system and registers surrender payments in the surrender database;

•          Answers requests for information from Agencies about plans, coverage’s and possible POS changes; 

•          Answers requests from clients for Invest Account values, payments made and other, which may concern POS;

•          Provides agencies with prompt and accurate information necessary for reinstatement - Due premiums, Interest and require specific forms completed and signed by the Policy Owner;

•          Reinstates lapsed Life and PA policies in case all the need documentation is submitted;

•          Prepares letters to the clients by policyowner request;

• Prepares POS daily, weekly, monthly reports;

• Applies and accomplishes the policies endorsements due to POS change or automate premiums clearance;

•          Accounts clearance – monitors the Accounts in EOD/suspense reports for cases such as: overpayment, unclear payments, wrongly allocated payments. Follows up and clears cases through communication with the Accounting Department and the Agencies, when necessary;

•          Ensures effective risk management is taken into account in all day to day activities, in accordance with Mеetlife risk policies, and escalate any areas of concern to line manager and where appropriate Risk Management function.

POSITION REQUIREMENTS:

Professional qualifications:

• Minimum of Bachelor degree in Economics or humanities;

• Successful track record in a similar administrative position for at least 1 year;

•Very good level of English;

•Good understanding of office automation, fluency in using MS Windows and office applications.