MetLife

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel

 As part of GSS Transformation Practices
- Contribute to practice building activities - conduct knowledge sharing sessions.
- Coach junior members of the team

 Education, Technical Skills & Other Critical Requirement
Education
- Graduation from a tier 1-2 institute, preferably MBA
Experience (In Years)
- 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
· Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience in Digital transformation in Insurance domain to be of added advantage.

 Technical Skills

· MS Office, Visio      

 Functional Skills
·       Ability to develop presentations that are clear and impactful.
·       Strong analytical and critical thinking skills.
·       Excellent people skills and ability to work effectively within a team.
·       Critical eye to identify areas for improvement in the business.
·       Team player with ability to create and deliver high-impact communications to stakeholders (written and oral) 
·       Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
· Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
·       Ability to adapt approach to diverse cultures, communication styles, and working styles