MetLife

Manager

Position Title:  Manager – Process & Service Excellence 

Reports to (Responsibility Level):  Service Delivery Leader/ Senior Manager 

Supervises:  NA

Global Grade:

GG 11

Complexity: T5C5

Position Summary

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Job Responsibilities

As part of global transformation team:

·       Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.

·       Conduct current state assessment and design target operating model.

·       Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.

·       Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.

·       Create business cases supporting the solutions designed for the challenges.

·       Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

·       Contribute to practice building activities – conduct knowledge sharing sessions. 

·       Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education

Graduation from a tier 1-2 institute, preferably MBA

Experience 

(In Years)

·       6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms

·       Minimum 2 years of experience in innovation, strategy & operations, transformational roles

·       Experience in Digital transformation in Insurance domain to be of added advantage.

Technical Skills

·        

Functional Skills

·       Ability to develop presentations that are clear and impactful.

·       Strong analytical and critical thinking skills.

·       Excellent people skills and ability to work effectively within a team.

·       Critical eye to identify areas for improvement in the business.

·       Team player with ability to create and deliver high-impact communications to stakeholders (written and oral) 

·       Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.

·       Initiative-taking, initiative-taking, ability to work independently with minimal guidance.

·       Ability to adapt approach to diverse cultures, communication styles, and working styles