MetLife

The incumbent will be required to be a part of “Remittance Operations” function., responsible for processing various types of transactions in the assigned process and assist process FLM to maintain process health and SLAs.

Process billing and remit related requests for various MetLife products across Small, Regional and National markets

Follow up with required stakeholders for additional/ missing information or any other relevant task that is important for drawing closure on a case

Ensure that the allocated inventory/ tasks are completed within recommended timelines and accuracy thresholds

Build excellent business relationship with customer groups, peers and seniors

Able to work as a natural team-player in the business functions

Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution

Responds promptly and calmly to changing events and situations

Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education

Professional with 1 - 3 years of work experience in Insurance industry preferably under Insurance

Good knowledge of MS office - Excel, Word, PowerPoint, Microsoft teams, Outlook

Email interpretation skill

Excellent communication (Written & Verbal) and comprehension skills

Ability to work various shifts within hours of operation. Flexibility is a must, as shift can/ will change to meet business needs.