Primary Location
고용 형태
상근 정규직(정규직)
Work Arrangement
하이브리드
출장필요
10%
Relocation 지원여부
아니요
게시일
09-4월-2026
직무 ID
16560
직무 설명 및 자격 요건
*We will consider suitable applicants who are based in EMEA Cities where MetLife has a presence.
The Opportunity
This role is the primary EMEA lead for AI strategy, execution, and value realization —responsible for driving portfolio governance, capability uplift, reuse, and scaling of AI across businesses.
The Director will ensure aligned execution across markets, functions and global teams, bridging business, technology, and data partners to accelerate MetLife’s enterprise AI agenda.
This role will be pivotal in designing and delivering AI-driven change. You will partner with teams to reimagine departmental functions, building the vision for human-AI teams and deploying deep technical capability that delivers measurable business impact in growth, operational efficiency, and customer experience. It ensures EMEA markets remain ahead in a rapidly evolving digital and AI landscape, by fully leveraging enterprise tools and talent to create a competitive advantage. This role requires a blend of strategic planning, hands-on execution and change management.
Key Responsibilities
1. AI Portfolio Leadership (EMEA)
- Own and manage the end-to-end EMEA AI portfolio, including ideation pipelines, prioritisation, value sizing, and progress tracking
- Act as a regional change leader, driving behavioural adoption of AI and accelerating workforce readiness
- Partner with Finance to track and report value realization across markets in line with global requirements (prioritisation with financial discipline (e.g., ROI modelling, cost-benefit analysis))
- Coordinate AI‑related OKRs and annual planning cycles
2. AI Champion Responsibilities
- Drive best‑practice creation, reuse, and cross‑regional learning, particularly in prioritised domains
- Surface and mobilize action on pain points / opportunities, ensuring scaling of high‑value solutions across markets
- Lead/participate in the AI Champions community and regular champion calls
- Contribute to global AI governance and reporting
- Embed Responsible AI principles across markets, partnering with global governance teams to ensure alignment with emerging EU regulations, AI risk frameworks, and enterprise guardrails.
3. AI Delivery, Execution & Market Support
- Work with markets to shape business cases, test hypotheses, structure pilots, and coordinate resourcing
- Support markets on readiness needs: data, process, SME alignment, change management
- Partner with GTO, Data & Analytics, CIO community and Model Risk on deployment and guardrails
- Ensure markets meet required data, infrastructure and operating model standards for AI scaling, in partnership with global engineering teams
4. AI Adoption & Capability Building
- Drive AI capability uplift, including literacy, use‑case experimentation, and support the Pebbles / Power Platform acceleration initiatives
- Support rollout of enterprise tools (e.g., M365 Copilot) and optimise license allocations and use across teams
- Maintain and grow the EMEA AI community of practice, including regular communications, materials, and success stories.
5. Strategic AI Insight & External Scanning
- Develop thought leadership on key AI trends, competitor analysis and opportunities by business line / function
- Build strategic external partnerships with key AI ecosystem players (vendors, cloud providers, industry groups) to accelerate EMEA innovation
- Ensure alignment with global transformation priorities and the EMEA New Frontier strategic priorities, as well as connecting the dots to find synergies across regional and country OKRs and other key initiatives
- Shape and communicate a clear AI strategic vision for EMEA, advising senior leadership and influencing enterprise-level AI direction
Required Qualifications
Consulting Mindset
- Self-starter: Proactively identifies opportunities and drives initiatives with minimal oversight.
- Adaptability: Thrives in dynamic environments and pivots quickly in response to changing priorities.
- Resilience: Maintains momentum and focus under pressure or ambiguity.
Strategic Thinking & Problem Solving
- Analytical acumen: Synthesizes complex data and trends to generate insights and recommendations.
- Structured problem solving: Applies frameworks and logic to break down challenges and propose solutions.
- Enterprise awareness: Understands organizational dynamics and tailors approaches to maximize impact.
Communication & Influence
- Storytelling: Crafts clear, persuasive narratives that resonate with diverse audiences.
- Presentation development: Designs executive-level decks that convey strategy, outcomes, and next steps.
- Knowledge reuse: Identifies and packages best practices for enterprise-wide scaling.
Preferred Qualifications
- Successfully delivered EMEA AI OKRs and value targets in current/previous role
- Managed the maturity of the regional AI portfolio (quality, velocity, scaling)
- Directly contributed to the elevation of AI literacy, adoption and experimentation across markets
- Demonstrated reuse and cross‑regional leverage of AI capabilities
Benefits We Offer
MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a £20 benefits allowance per month to spend on any additional benefits they select.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!