Description et exigences
This position is addition, hence the growth ID-
· Minimum 1 year of experience.
· Review and understand the Email content.
· Proactively managing the work volumes of these to stay within service level agreements.
· Complete the indexing as per the pre-defined timelines with accuracy.
· Maintain a day-to-day production tracker and Time and Motion tracker.
· Call out process related risk/issues/misses on timely manner and to the designated SPOC.
· Takes responsibility for the work done and share performance improvement ideas as applicable.
· Interpret information from customer requests and apply them to our standard procedures.
· Completion of other, similar processes to support the overall team delivery.
· Reviewing and analyzing e-mail content and cross check the details if anything is missed out
· Ensuring that indexing guidelines and standards are met as per process work instructions / SOPs
· Working closely with Stateside partner to ensure the accuracy and comprehensiveness of indexes
· Checking for any errors or inconsistencies in the index and making necessary corrections
· Staying updated on latest indexing practices and trends
· Excellent reading comprehension and language skills to understand the content, context, and structure of the documents.
· A high level of attention to detail to ensure accuracy and consistency in indexing.
· Good written skills to liaise with Stateside partners to understand their specific indexing needs.
Problem-solving skills to address indexing challenges and to adapt to various formats and styles of documents.