MetLife

Job Location: Virtual within commutable distance to Oriskany NY, Southfield MI, Cary NC, and Aurora IL offices

Role Value Proposition 

A Group Insurance Administrator delivers high quality service to participants and institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.
 

Key Responsibilities

• Reviews and enters enrollment information into various systems, ensuring high accuracy. 

• Handles benefit plan referrals from call center and units within the organization. 
• Will act as a subject matter expert for different group customers. 
• Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc. 
• Maintains data in automated systems; troubleshoots and corrects problems. 
• Helps conduct research on escalated cases. 
• Facilitate department projects from start to finish; provides project timelines and reports. 
• Must be proficient with Microsoft Office Suite. 
• Participate on customer calls/meetings to explain process/procedures and resolve issues. 
• Expected to make recommendations to management to produce more effective, cost efficient means of accomplishing work, including workflow, form revision, and process changes.  
• Must be willing to take on new tasks and adapt to a rapidly changing work environment. 
• Analytical and critical thinking skills are imperative. 
• Ability to perform at a fast pace, while maintaining high quality and accuracy. 

• Performs other related duties as assigned or required. 

Essential Business Experience and Technical Skills

Required:

• 1-3+ years of related experience
• High school diploma or GED 
• Proficient with Microsoft Office Suite, especially Word and Excel
• Excellent written and oral communication skills
• Ability to prioritize work with good time management skills and to perform at a fast pace, while maintaining high quality and accuracy
• Ability to work well in a team setting
• Willingness to take on new tasks and adapt to a rapidly changing work environment

Preferred:

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.