MetLife

• Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership
• Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner
• Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately
• Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution

• Manage day to day administration of multiple Regional Market client accounts
• Support plan changes, billing inquiries, eligibility updates, and benefit questions
• Ensure accuracy of client data and documentation across MetLife systems
• Assist with audits, reporting requests, and standard client deliverables

• Partner with Account Managers and internal service partners to support overall account strategy and customer needs
• Coordinate and participate in client meetings and calls as needed
• Prepare and maintain client materials, summaries, and documentation

• Support new client implementations and product additions under the direction of senior team members
• Follow established processes, service standards, and documented procedures
• Identify process improvement opportunities and share feedback with leadership

• Build knowledge of MetLife products, platforms, and service processes
• Participate in required training and development activities
• Demonstrate increasing independence and proficiency as experience is gained

• High school diploma or equivalent required; bachelor’s degree preferred
• 0-3 years of customer service, account management, insurance, or related experience
• Strong written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast paced environment
• Strong attention to detail and problem solving skills
• Proficiency with Microsoft Office tools (Outlook, Excel, Word)

• Experience in group benefits, insurance, or financial services
• Familiarity with customer service systems and workflows
• Prior experience supporting clients, brokers, or internal partners

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.