Localização
- Locais de publicação: Tampa, Florida
Region/States
Florida
País
Estados Unidos
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
Híbrido
Viagem Necessária
25%
Assistência de realocação disponível
Não
Data de publicação
07-Abr-2026
ID da vaga
16322
Descrição e requisitos
The Opportunity
The Client Service Consultant I (CSC I) provides administrative and customer service support to Regional Market group insurance clients. This role partners closely with Account Managers, brokers, and internal service teams to support day to day account administration, issue resolution, and customer satisfaction. The CSC I manages a book of business with moderate complexity and is responsible for building foundational knowledge of MetLife products, systems, and processes while delivering a positive customer experience.
Key Responsibilities
Client & Account Support
- Serve as a primary service contact for assigned Regional Market accounts under the guidance of leadership
- Receive, analyze, research, and respond to routine client, broker, and member inquiries in a timely and accurate manner
- Support ongoing customer delivery by resolving service issues and escalating more complex matters appropriately
- Partner with Third Party Administrators (TPAs) and internal teams to facilitate issue resolution
Account Administration
- Manage day to day administration of multiple Regional Market client accounts
- Support plan changes, billing inquiries, eligibility updates, and benefit questions
- Ensure accuracy of client data and documentation across MetLife systems
- Assist with audits, reporting requests, and standard client deliverables
Collaboration & Coordination
- Partner with Account Managers and internal service partners to support overall account strategy and customer needs
- Coordinate and participate in client meetings and calls as needed
- Prepare and maintain client materials, summaries, and documentation
Implementation & Process Support
- Support new client implementations and product additions under the direction of senior team members
- Follow established processes, service standards, and documented procedures
- Identify process improvement opportunities and share feedback with leadership
Professional Development
- Build knowledge of MetLife products, platforms, and service processes
- Participate in required training and development activities
- Demonstrate increasing independence and proficiency as experience is gained
Required Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred
- 0-3 years of customer service, account management, insurance, or related experience
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast paced environment
- Strong attention to detail and problem solving skills
- Proficiency with Microsoft Office tools (Outlook, Excel, Word)
Preferred Qualifications
- Experience in group benefits, insurance, or financial services
- Familiarity with customer service systems and workflows
- Prior experience supporting clients, brokers, or internal partners
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to make a difference in the lives of our customers.
The expected salary range for this position is 54,100-72,100. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
MetLife maintains a drug-free workplace.
54,100-72,100