MetLife

Role Value Proposition:

At MetLife Global CRM we pride ourselves on delivering best in class CRM solutions leveraging Salesforce. These solutions will enable our business partners to acquire, retain, and service their customers. Global CRM focuses on the assisted service channels for managing customer & contact interactions.

Global CRM at MetLife strives to be a driving force that fosters adoption, scale, and collaboration across the organization. We aim to close the gaps across regions, enabling our company to operate as one cohesive, unified entity. By leveraging cutting edge technologies, data-driven insights, and a customer-centric approach, we will empower teams to connect and collaborate, cutting across geographical boundaries and cultural differences.

The Opportunity:

This Salesforce Solutions Architect role helps us deliver advanced Salesforce solutions for our business by designing and engineering solutions to address business opportunities, and then providing oversight of a variety of first-tier vendors delivering the work to ensure quality delivery.
 A successful candidate will design solutions that span multiple platforms and include integration and authentication across systems; manage work through the development lifecycle to ensure the delivery of scalable and secure solutions; articulate design considerations, trade-offs, benefits, and recommendations for our architecture in this space.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Partner with Business Analysts and Platform Architects to understand the desired new features or business capabilities needed and translate into technical solution documents and diagrams that contribute to an overall bid package. Technical solution documents and diagrams serve as the blueprint of what will be developed (configured, coded) by a given supplier.
• Salesforce Solution Architects are also responsible for advising on best practices for Salesforce platform usage, including Salesforce’s suite of products like Sales Cloud, Service Cloud, CRM Analytics, Einstein, and more
• Works with Platform Owners and Project Delivery roles to review/develop supplier bids and proposed work orders.
• Review technical designs from the supplier or develops solution engineering documents as needed.
• Provides oversight and approval of agile team developed designs and test plans.
• Works closely with Product Owners and Project Delivery roles to establish overall project management measures and delivery requirements.
• Reviews teams work product to ensure alignment to approved design specifications and that delivered solution aligns to best practices.
• As needed, provides advanced support (level 4) during production incidents to reduce the outage and shares knowledge with Support teams enabling them to resolve future issues independently.

What You Need to Succeed (Required Qualifications)

• Collaboration and Communication
• Excellent verbal and written communication skills appropriate for the audience.
• Demonstrated ability in developing written technical specification documents and diagrams that serve as the blueprint for a team to estimate and ultimately deliver a solution
• Platform or Application-related specialized skills and knowledge.
• Supplier Management
• Salesforce Certifications required:
  1. Certified Platform Developer I
  2. Sales Cloud Consultant
  3. Service Clound Consultant
  4. Platform App Builder
  5. CRM Anayltics and Einstein Discovery Consultant
  6. Data Architect
  7. Application Architect
  8. Advanced Administrator

What Can Give You an Edge (Additional Skills)

• Bachelor’s Degree or equivalent work experience.
• 10+ years of progressive experience in technology application development.
• Able to exhibit a progression of increasingly complex applications and successfully lead and deliver complex IT projects.
• Experiencing working with agile development teams.
• Technical knowledge and experience in managing service delivery on the Salesforce platform.
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• Experience with Salesforce Managed Packages
• Experience with Salesforce customization and administration
• Experience with Einstein and CRM Analytics is a plus
• Understanding of Salesforce custom application design including knowledge of limits, throttling, security, certificates, APIs, auth, etc., on the Salesforce platform.
• Experience working with and utilizing Azure pipelines and DevOps practices. AutoRabit experience is ideal.