Descrição e requisitos
The Post-Issue Policy Change Specialist works collaboratively within a team, utilizing the latest technology to manage an assigned caseload of routine to moderately complex cases from investigation through resolution. This role performs core processing and administrative functions within the business unit, which may include providing day-to-day client services and administrative support, responding to customer requests, executing significant financial transactions accurately and promptly, and processing transactions at both individual and corporate account levels.
Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office
Once a month in office for meetings
Key Responsibilities:
- Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Processes intermediate to moderately complex non-financial transactions and basic financial transactions.
- Explains all decisions made on policy changes or issues and provides detailed supportive documentation.
- Responds to basic to complex inquiries, resolves simple to complex problems.
- Performs research and analytical work to provide accurate, timely, and suitable responses to inquiries.
- Follows through as necessary to finalize any changes resulting from completed transactions.
- Partners with other business units to ensure successful implementation of corporate initiatives.
- Other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
- New hires should live a commutable distance from a MetLife office
- High School Diploma.
- 2+ years of business-related experience
Preferred:
- Bachelor’s Degree
- 3+ years of insurance experience
- Strong knowledge of company operations, insurance products, lines of business, relevant regulations, and administrative systems.
- Basic project management skills.
- Strong written and verbal communication skills
- Strong customer service.
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
Reconhecida na lista da revista Fortune das "Empresas Mais Admiradas do Mundo" de 2023, bem como na lista das 100 Melhores Empresas para Trabalhar da Fortune ® de 2023, a MetLife, através de suas subsidiárias e afiliadas, é uma das principais empresas de serviços financeiros do mundo; fornecendo seguros, anuidades, benefícios a funcionários e gestão de ativos para clientes individuais e institucionais. Com operações em mais de 40 mercados, ocupamos posições de liderança nos Estados Unidos, América Latina, Ásia, Europa e Oriente Médio.
Nosso objetivo é simples: ajudar nossos colegas, clientes, comunidades e o mundo em geral a criar um futuro mais confiante. Unidos por um propósito e guiados pela empatia, somos inspirados a transformar o próximo século nos serviços financeiros. Na MetLife, é #AllTogetherPossible. Junte-se a nós!
MetLife maintains a drug-free workplace.