Location: Must live within a commutable distance of the Oriskany NY office (Central NY) - Bloomfield CT - Tampa FL - or Aurora IL Office
Once a month in office for meetings
Key Responsibilities:
Coordinate analyzing claims overpayments and determine recovery strategies.
• Prepare written notification and supporting documentation with dissemination of information regarding overpayment calculations including tax details when applicable.
• Contact claimants and handle recovery arrangements for overpayment.
• Handle inquires and responses from internal and external callers.
• Maintain and reconcile outstanding overpayment balances, past-due overpayments and uncollectible overpayments.
• Prepare and provide write-off documents that are deemed uncollectible, or collections efforts are exhausted for write off approval.
• Conduct Special Projects as assigned.
Knowledge, Skills and Abilities
• Excellent verbal and written communication skills.
• High level of mathematical aptitude required.
• Intermediate or higher level of Excel experience required. In addition to being able to work within multiple systems to complete day to day workload.
• Ability to abide by MetLife's policies.
• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, clients and customers.
Essential Business Experience and Technical Skills:
Required:
· 1-3 years Customer Service experience including outbound phone work experience.
· High School Diploma Required.
Preferred:
· 1-3 years of Claims experience.
· Negotiation skills.
· Experience with ERISA (Employee Retirement Income Security Act of 1974) and Disability Plan and Policy Language.
