Location
Dhaka, Bangladesh
Arranjo de trabalho
Tempo integral
Modelo de Trabalho
No escritório
Assistência de realocação disponível
Não
Data de publicação
01-Jul-2026
ID da vaga
18623
Descrição e requisitos
Job Scope
The incumbent will be responsible for processing customer policy service requests, ensuring timely and accurate payment handling and delivering high-quality customer service. The role supports daily operations, resolves customer issues and coordinates with internal teams to meet service standards.
Key Responsibilities
- Process and verify customer payment requests (maturity, surrender, loan, refund) within defined timelines.
- Monitor and track Turnaround Time (TAT) to ensure service level compliance.
- Support approval of payments as per assigned authority and system access.
- Maintain accuracy of transaction processing in systems (e.g., PAPS/LifeLines).
- Prepare and update daily reports on processed transactions and pending cases.
- Handle customer queries through walk-ins, phone, email and/or system-generated requests.
- Provide accurate information on policy status, payments and servicing options.
- Resolve customer complaints or escalate complex issues to supervisors.
- At least a graduate from any discipline from any reputed university.
- Fresh graduates are encouraged to apply.
- Excellent verbal and written English communication skill
- Excellent analytical skills
- Proficiency in MS Office, especially tracking and report creation through MS Excel
- Ability to work as a team player with a diverse array of individuals
- Thinks Strategically – Sets direction aligned to the company’s strategy, applying an external and global perspective to meet local and global needs.
- Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse, and multi-functional teams to successfully drive business objectives.
- Drives Results – Sets aggressive goals and is accountable for continuously driving improved performance, leading change, and ensuring high standards.
- MetLife Bangladesh is an equal opportunity employer and encourages diversity at workplace.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!